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Frequently Asked Questions

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

  • Fulfillment time doesn’t include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
  • Our fulfillment averages don’t account for the time an order might be put on hold. 
  • Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. 
  • Our fulfillment times are an estimate, but not a guarantee.

As soon as your order has been fulfilled or partially fulfilled, you’ll receive an email with the shipment information along with a tracking number. From there, you’ll be able to track your order all the way to your address. You’ll also be able to activate email notifications to get the latest updates on your shipment. The order will be marked as “completed” once it is shipped.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It’s important you got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you claim you haven’t received it, we won’t take responsibility and reship that order.

You can check out our return policy for up-to-date details about reshipments.

If the address was wrong, then you are held responsible. Usually, the package will be sent back to us. Once the package is received on our end we’ll contact you for an updated address.

If something arrives damaged, send a photo of the damaged goods to, then we’ll gladly send a replacement at no cost to you.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

We know sustainable packaging is important to our customers, and we’re committed to finding the most sustainable solutions we can. 

As of May 2021, we’ve started using packaging made of post-consumer recycled (PCR) plastics for all apparel orders shipped from our in-house facilities.

The share of recycled plastic per bag depends on each facility, but it’s at least 50% for the outside (white or grey) packaging and at least 30% for the inside (clear) bags that are used in multi-item shipments.

As of May 2022, we’re starting to gradually switch to 90%–100% PCR plastic packaging for apparel products in our in-house facilities all over North America.

PCR packaging protects the products just as well as the virgin plastic bags, and they look almost the same. However, choosing PCR plastic over virgin plastic is the right thing to do to minimize the environmental impact plastic has on our planet.

We’re continuously working on becoming more sustainable, and we’ll keep exploring greener packaging options in the future.

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